09 May

How to reduce the amount of 'fake' orders

Fake orders is something that all restaurants and eateries who offer a takeaway service should be aware of, but what is a ‘fake order’. 

This is the term given when someone orders a takeaway – often of large value – who wants home delivery and says that they will pay cash on delivery when the food arrives. 

In truth, most orders coming through easyFood to restaurants and takeaways will be paid on a credit or debit card.  That is, after all, one of the main benefits to the customers in the first place, that they don’t have to worry about having cash to hand to pay a delivery driver.  As a result, fake orders are likely to be very few and far between.  But why would someone order food and have it sent to a false address?  Well, any fake order will cost the eatery money directly from their pocket in terms of preparing and cooking the food in the first place and then costs of delivering it to a fake address – all this involves time and, therefore, money.  It might be a competitor, for example, or maybe a disgruntled ex-employee, or simply someone who has a grudge, or other reasons perhaps.

Suffice to say that if orders come through which say cash on delivery, then it might be in the restaurant’s best interest to take advantage of the fact that they have the customer’s details and perhaps contact them to confirm receipt of the order, just to double check that it is a genuine order.

Recent Posts..